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FAQ

 

In this section, MAXTAINMENT.COM provides answers to some frequently asked questions. If you have any further questions or problems, just send us an E-Mail for more information.

How do I order?
What does the stock status mean?
Is it safe to order in your shop?
What happens after my order?
Discretion
Privacy and Data Protection
Miscellaneous




How do I order?

Follow these steps to place an order:

1. Choose a product in our shop and ADD IT TO THE CART.
2. If you want to buy the product, click on CHECKOUT.
3. Please fill out the form with your information and click on CONTINUE.
4. Choose your delivery option. Confirm your choice with CONTINUE.
5. Specify your payment option. Confirm your choice with CONTINUE.
6. On the last order page you will see an overview of your order and you will have to accept our Conditions of Use.
7. We will receive your order as soon as you click on CONFIRM ORDER.

7a. In case you have chosen the payment method "Credit Card" you will be directed to our payment service provider mPay24. After you prompt your payment details they will be transferred securely and encrypted through a SSL connection to the credit card company and your order is completed.

You will receive an order confirmation with all relevant information automatically per eMail. You can check the status of your order in your customer account at all times.

You can also download our order-form (.pdf) and send it to us via snail mail.


What does the stock status mean?

The stock status in our online store is live. Products that show up as in stock are available.

Product in stock
The product is available.

Usually ships within 1 - 2 weeks
The product has been ordered. You can put it in your basket and pre-order it.

Usually ships within 3 - 4 weeks
The product will be ordered shortly. You can put it in your basket and pre-order it.

Available on request
The product is not in stock. Maybe the product is out of print. We give you information on status and delivery time on request.


Is it safe to order in your shop?

Credit Card payments are processed through our payment service provider mPay24. Your data will be transferred securely and encrypted through a SSL connection to the credit card company.
When using the payment option Bank Transfer, no sensitive data will be transferred.


What happens after my order?

Your order WILL BE PREPARED for shipping IMMEDIATELY. After we received your payment we will ship the product(s) within 24 hours (on weekdays).


Discretion

ORDERING ADULT MOVIES ONLINE IS A CONFIDENTIAL MATTER!

We deliver the products with the sender name BULLET MEDIA SOLUTIONS in well-protected packaging that will not display the contents of your order! Credit Cards will also be charged with the purpose BULLET MEDIA SOLUTIONS.


Privacy and Data Protection

YOUR DATA WILL NEVER BE GIVEN OR SOLD TO THIRD PARTIES! We use your personal data solely for the purpose of our order process. Discretion and confidentiality, as well as a strict adherence to data protection laws, are a matter of course for us.


Miscellaneous

All of our products are sealed in plastic, unless the manufacturer has delivered the product differently.

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